Company | Infosys Limited |
Work Experience | 0 Years |
Job ID/Reference Code | PROGEN-EXTERNAL-121660-2 |
About Infosys Limited: Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.[5] Infosys is the second-largest Indian IT company, after Tata Consultancy Services, by 2020 revenue figures, and the 602nd largest public company in the world, according to the Forbes Global 2000 ranking
Job Description
i) Post Name: Process Executive
ii) Experience: Fresher
iii) Location: Bangalore
iv) Salary: INR 4.2 - 5.5* LPA
v) Educational Requirements: Bachelor of Arts
vi) Batch: 2018, 2019, 2020, 2021, 2022, 2023, 2024
vii) Preferred Skills: Customer Service->Regular - Customer Service -> Voice->Chat-> Email Chat
viii) Job ID/Reference Code: PROGEN-EXTERNAL-121660-2
Job Description
Excellent communication skills are needed to respond to and resolve client issues via a variety of channels, including phone calls, chats, and emails.
i) Excellent Communication Skills Work on Technical/non-Technical process Knowledge of ticketing tools - ServiceNow, CA Service Desk or Remedy.
ii) Willingness to work in a 24/7 shift schedule, handling voice-based processes, with a rotational weekly day off, and in an office-based environment. The candidate should have completed the full course of double vaccination.
iii) Capable of analyzing problems and providing effective solutions to customers.
iv) Possesses problem-solving skills and the ability to think quickly, taking full ownership of customer issues and resolving them independently, thoroughly, and efficiently. Demonstrates a proactive approach and utmost respect for the customer’s time.
v) Excellent time management skills, ensuring that all interactions with customers bring value to their experience.
